America the Ingenious

How a Nation of Dreamers, Immigrants, and Tinkerers Changed the World

Author: Kevin Baker

Publisher: Artisan Books

ISBN: 1579656943

Category: History

Page: 320

View: 7828

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“Among the many rewards of America the Ingenious, Kevin Baker’s survey of Yankee know-how, is stumbling on its buried nuggets. . . . Baker examines a wide range of the achievements that have made, and still make, America great again—and again.” —The Wall Street Journal All made in America: The skyscraper and subway car. The telephone and telegraph. The safety elevator and safety pin. Plus the microprocessor, amusement park, MRI, supermarket, Pennsylvania rifle, and Tennessee Valley Authority. Not to mention the city of Chicago or jazz or that magnificent Golden Gate Bridge. What is it about America that makes it a nation of inventors, tinkerers, researchers, and adventurers—obsessive pursuers of the never-before-created? And, equally, what is it that makes America such a fertile place to explore, discover, and launch the next big thing? In America the Ingenious, bestselling author Kevin Baker brings his gift of storytelling and eye for historical detail to the grand, and grandly entertaining, tale of American innovation. Here are the Edisons and Bells and Carnegies, and the stories of how they followed their passions and changed our world. And also the less celebrated, like Jacob Youphes and Loeb Strauss, two Jewish immigrants from Germany who transformed the way at least half the world now dresses (hint: Levi Strauss). And Leo Fender, who couldn’t play a note of music, midwifing rock ’n’ roll through his solid-body electric guitar and amplifier. And the many women who weren’t legally recognized as inventors, but who created things to make their lives easier that we use every day—like Josephine Cochran, inventor of the dishwasher, or Marion O’Brien Donovan, who invented a waterproof diaper cover. Or a guy with the improbable name of Philo Farnsworth, who, with his invention of television, upended communication as significantly as Gutenberg did. At a time when America struggles with different visions of what it wants to be, America the Ingenious shows the extraordinary power of what works: how immigration leads to innovation, what a strong government and strong public education mean to a climate of positive practical change, and why taking the long view instead of looking for short-term gain pays off many times over, not only for investors and inventors, but for the rest of us whose lives are made better by the new. America and its nation of immigrants have excelled at taking ideas from anywhere and transforming them into the startling, often unexpectedly beautiful creations that have shaped our world. This is that story.

America the Ingenious

How a Nation of Dreamers, Immigrants, and Tinkerers Changed the World

Author: Kevin Baker

Publisher: Artisan Books

ISBN: 157965729X

Category: History

Page: 276

View: 8800

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“Among the many rewards of America the Ingenious, Kevin Baker’s survey of Yankee know-how, is stumbling on its buried nuggets. . . . Baker examines a wide range of the achievements that have made, and still make, America great again—and again.” —The Wall Street Journal All made in America: The skyscraper and subway car. The telephone and telegraph. The safety elevator and safety pin. Plus the microprocessor, amusement park, MRI, supermarket, Pennsylvania rifle, and Tennessee Valley Authority. Not to mention the city of Chicago or jazz or that magnificent Golden Gate Bridge. What is it about America that makes it a nation of inventors, tinkerers, researchers, and adventurers—obsessive pursuers of the never-before-created? And, equally, what is it that makes America such a fertile place to explore, discover, and launch the next big thing? In America the Ingenious, bestselling author Kevin Baker brings his gift of storytelling and eye for historical detail to the grand, and grandly entertaining, tale of American innovation. Here are the Edisons and Bells and Carnegies, and the stories of how they followed their passions and changed our world. And also the less celebrated, like Jacob Youphes and Loeb Strauss, two Jewish immigrants from Germany who transformed the way at least half the world now dresses (hint: Levi Strauss). And Leo Fender, who couldn’t play a note of music, midwifing rock ’n’ roll through his solid-body electric guitar and amplifier. And the many women who weren’t legally recognized as inventors, but who created things to make their lives easier that we use every day—like Josephine Cochran, inventor of the dishwasher, or Marion O’Brien Donovan, who invented a waterproof diaper cover. Or a guy with the improbable name of Philo Farnsworth, who, with his invention of television, upended communication as significantly as Gutenberg did. At a time when America struggles with different visions of what it wants to be, America the Ingenious shows the extraordinary power of what works: how immigration leads to innovation, what a strong government and strong public education mean to a climate of positive practical change, and why taking the long view instead of looking for short-term gain pays off many times over, not only for investors and inventors, but for the rest of us whose lives are made better by the new. America and its nation of immigrants have excelled at taking ideas from anywhere and transforming them into the startling, often unexpectedly beautiful creations that have shaped our world. This is that story.

Paradise Alley

Author: Kevin Baker

Publisher: Harper Collins

ISBN: 0061748986

Category: Fiction

Page: 704

View: 2572

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They came by boat from a starving land—and by the Underground Railroad from Southern chains—seeking refuge in a crowded, filthy corner of hell at the bottom of a great metropolis. But in the terrible July of 1863, the poor and desperate of Paradise Alley would face a new catastrophe—as flames from the war that was tearing America in two reached out to set their city on fire.

American Icon

Alan Mulally and the Fight to Save Ford Motor Company

Author: Bryce G. Hoffman

Publisher: Crown Business

ISBN: 0307886069

Category: Business & Economics

Page: 422

View: 8573

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THE INSIDE STORY OF THE EPIC TURNAROUND OF FORD MOTOR COMPANY UNDER THE LEADERSHIP OF CEO ALAN MULALLY. At the end of 2008, Ford Motor Company was just months away from running out of cash. With the auto industry careening toward ruin, Congress offered all three Detroit automakers a bailout. General Motors and Chrysler grabbed the taxpayer lifeline, but Ford decided to save itself. Under the leadership of charismatic CEO Alan Mulally, Ford had already put together a bold plan to unify its divided global operations, transform its lackluster product lineup, and overcome a dys­functional culture of infighting, backstabbing, and excuses. It was an extraordinary risk, but it was the only way the Ford family—America's last great industrial dynasty—could hold on to their company. Mulally and his team pulled off one of the great­est comebacks in business history. As the rest of Detroit collapsed, Ford went from the brink of bankruptcy to being the most profitable automaker in the world. American Icon is the compelling, behind-the-scenes account of that epic turnaround. On the verge of collapse, Ford went outside the auto industry and recruited Mulally—the man who had already saved Boeing from the deathblow of 9/11—to lead a sweeping restructuring of a company that had been unable to overcome decades of mismanage­ment and denial. Mulally applied the principles he developed at Boeing to streamline Ford's inefficient operations, force its fractious executives to work together as a team, and spark a product renaissance in Dearborn. He also convinced the United Auto Workers to join his fight for the soul of American manufacturing. Bryce Hoffman reveals the untold story of the covert meetings with UAW leaders that led to a game-changing contract, Bill Ford's battle to hold the Ford family together when many were ready to cash in their stock and write off the company, and the secret alliance with Toyota and Honda that helped prop up the Amer­ican automotive supply base. In one of the great management narratives of our time, Hoffman puts the reader inside the boardroom as Mulally uses his celebrated Business Plan Review meet­ings to drive change and force Ford to deal with the painful realities of the American auto industry. Hoffman was granted unprecedented access to Ford's top executives and top-secret company documents. He spent countless hours with Alan Mulally, Bill Ford, the Ford family, former executives, labor leaders, and company directors. In the bestselling tradition of Too Big to Fail and The Big Short, American Icon is narrative nonfiction at its vivid and colorful best.

The Big Crowd

Author: Kevin Baker

Publisher: HMH

ISBN: 0544105915

Category: Fiction

Page: 384

View: 392

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Two Irish brothers journey from New York’s East River to its halls of power in this “masterwork of historical fiction” by the author of Dreamland (Parade). Inspired by one of the great, unsolved murders in mob history, this novel tells the sweeping story of Charlie O’Kane, a poor Irish immigrant who works his way up from beat cop to mayor of New York at the city’s postwar zenith. Famous, powerful, and married to a fashion model, millions of local citizens look up to him, including his younger brother, Tom—until he is accused of abetting a shocking crime. The charges stem from his days as a crusading Brooklyn DA, when he sent the notorious killers of Murder, Inc., to the chair—only to let a vital witness fall to his death while under police guard. Now out of office, Charlie is hiding from the authorities in a Mexico City hotel. To uncover what really happened, Tom must confront stunning truths about his brother, himself, and the secret workings of the great city he loves. From the Brooklyn waterfront to City Hall, the battlefields of World War II to the glamorous nightclubs of 1940s Manhattan, The Big Crowd is filled with powerbrokers and gangsters, celebrities and socialites, scheming cardinals and battling dockside priests. But ultimately it is an American story of the bonds and betrayals of brotherhood—from “the lit world’s sharpest chronicler of New York’s past” (Rolling Stone).

Chief Engineer

Washington Roebling, The Man Who Built the Brooklyn Bridge

Author: Erica Wagner

Publisher: Bloomsbury Publishing USA

ISBN: 1620400537

Category: Biography & Autobiography

Page: 384

View: 6084

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"A welcome tribute to the persistence, precision and humanity of Washington Roebling and a love-song for the mighty New York bridge he built." -The Wall Street Journal Chief Engineer is the first full biography of a crucial figure in the American story-Washington Roebling, builder of the Brooklyn Bridge. One of America's most iconic and recognizable structures, the Brooklyn Bridge is as much a part of New York as the Statue of Liberty or the Empire State Building. Yet its distinguished builder is too often forgotten-and his life is of interest far beyond his chosen field. It is the story of immigrants, the frontier, the Civil War, the making of the modern world, and a man whose long life modeled courage in the face of extraordinary adversity. Chief Engineer is enriched by Roebling's own eloquent voice, unveiled in his recently discovered memoir, previously thought lost to history. The memoir reveals that his father John-a renowned engineer who made his life in America after humble beginnings in Germany-was a tyrannical presence in Roebling's life. It also documents Roebling's time as a young man in the Union Army, when he built bridges that carried soldiers across rivers and saw action in pivotal battles from Antietam to Gettysburg. Safely returned, he married the remarkable Emily Warren Roebling, who would play a crucial role in the construction of the Brooklyn Bridge, Roebling's grandest achievement-but by no means the only one. Elegantly written with a compelling narrative sweep, Chief Engineer introduces Washington Roebling and his era to a new generation of readers.

Maphead

Charting the Wide, Weird World of Geography Wonks

Author: Ken Jennings

Publisher: Simon and Schuster

ISBN: 1439167184

Category: Reference

Page: 304

View: 872

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Traces the history of mapmaking while offering insight into the role of cartography in human civilization and sharing anecdotes about the cultural arenas frequented by map enthusiasts.

Spain in Our Hearts

Americans in the Spanish Civil War, 1936–1939

Author: Adam Hochschild

Publisher: Houghton Mifflin Harcourt

ISBN: 0547974531

Category: History

Page: 352

View: 7258

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From the acclaimed, best-selling author Adam Hochschild, a sweeping history of the Spanish Civil War, told through a dozen characters, including Ernest Hemingway and George Orwell: a tale of idealism, heartbreaking suffering, and a noble cause that failed For three crucial years in the 1930s, the Spanish Civil War dominated headlines in America and around the world, as volunteers flooded to Spain to help its democratic government fight off a fascist uprising led by Francisco Franco and aided by Hitler and Mussolini. Today we're accustomed to remembering the war through Hemingway’s For Whom the Bell Tolls and Robert Capa’s photographs. But Adam Hochschild has discovered some less familiar yet far more compelling characters who reveal the full tragedy and importance of the war: a fiery nineteen-year-old Kentucky woman who went to wartime Spain on her honeymoon, a Swarthmore College senior who was the first American casualty in the battle for Madrid, a pair of fiercely partisan, rivalrous New York Times reporters who covered the war from opposites sides, and a swashbuckling Texas oilman with Nazi sympathies who sold Franco almost all his oil — at reduced prices, and on credit. It was in many ways the opening battle of World War II, and we still have much to learn from it. Spain in Our Hearts is Adam Hochschild at his very best.

Honeybee Hotel

The Waldorf Astoria's Rooftop Garden and the Heart of NYC

Author: Leslie Day

Publisher: Johns Hopkins University Press

ISBN: 1421426242

Category: Science

Page: 208

View: 4245

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This absorbing narrative unwraps the heart within the glamour of one of the world’s most beloved cities, while assuring us that nature can thrive in the ultimate urban environment when its denizens care enough to foster that connection.

Jim Henson

The Biography

Author: Brian Jay Jones

Publisher: Ballantine Books

ISBN: 0345526139

Category: Biography & Autobiography

Page: 592

View: 5481

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NATIONAL BESTSELLER • NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BOOKPAGE For the first time ever—a comprehensive biography of one of the twentieth century’s most innovative creative artists: the incomparable, irreplaceable Jim Henson He was a gentle dreamer whose genial bearded visage was recognized around the world, but most people got to know him only through the iconic characters born of his fertile imagination: Kermit the Frog, Bert and Ernie, Miss Piggy, Big Bird. The Muppets made Jim Henson a household name, but they were just part of his remarkable story. This extraordinary biography—written with the generous cooperation of the Henson family—covers the full arc of Henson’s all-too-brief life: from his childhood in Leland, Mississippi, through the years of burgeoning fame in America, to the decade of international celebrity that preceded his untimely death at age fifty-three. Drawing on hundreds of hours of new interviews with Henson's family, friends, and closest collaborators, as well as unprecedented access to private family and company archives, Brian Jay Jones explores the creation of the Muppets, Henson’s contributions to Sesame Street and Saturday Night Live, and his nearly ten-year campaign to bring The Muppet Show to television. Jones provides the imaginative context for Henson’s non-Muppet projects, including the richly imagined worlds of The Dark Crystal and Labyrinth—as well as fascinating misfires like Henson’s dream of opening an inflatable psychedelic nightclub. An uncommonly intimate portrait, Jim Henson captures all the facets of this American original: the master craftsman who revolutionized the presentation of puppets on television, the savvy businessman whose dealmaking prowess won him a reputation as “the new Walt Disney,” and the creative team leader whose collaborative ethos earned him the undying loyalty of everyone who worked for him. Here also is insight into Henson’s intensely private personal life: his Christian Science upbringing, his love of fast cars and expensive art, and his weakness for women. Though an optimist by nature, Henson was haunted by the notion that he would not have time to do all the things he wanted to do in life—a fear that his heartbreaking final hours would prove all too well founded. An up-close look at the charmed life of a legend, Jim Henson gives the full measure to a man whose joyful genius transcended age, language, geography, and culture—and continues to beguile audiences worldwide. Praise for Jim Henson “Jim Henson vibrantly delves into the magnificent man and his Muppet methods: It’s an absolute must-read!”—Neil Patrick Harris “An exhaustive work that is never exhausting, a credit both to Jones’s brisk style and to Henson’s exceptional life.”—The New York Times “[A] sweeping portrait that is a mix of humor, mirth and poignancy.”—Washington Independent Review of Books “A meticulously researched tome chock-full of gems about the Muppets and the most thorough portrait of their creator ever crafted.”—Associated Press “Jim was one of my closest friends. And yet I found out things about him in Jim Henson that were new to me. Brian Jay Jones has captured the layers of Jim’s genius and humanity, as well as the flaws that made Jim, like all of us, so delightfully imperfect. I thank Brian for giving Jim life again. This book has captured the spirit of Jim Henson.”—Frank Oz From the Hardcover edition.

The Eureka Factor

Aha Moments, Creative Insight, and the Brain

Author: John Kounios,Mark Beeman

Publisher: Random House

ISBN: 0679645292

Category: Science

Page: 288

View: 1766

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In a book perfect for readers of Charles Duhigg’s The Power of Habit, David Eagleman’s Incognito, and Leonard Mlodinow’s Subliminal, the cognitive neuroscientists who discovered how the brain has aha moments—sudden creative insights—explain how they happen, when we need them, and how we can have more of them to enrich our lives and empower personal and professional success. Eureka or aha moments are sudden realizations that expand our understanding of the world and ourselves, conferring both personal growth and practical advantage. Such creative insights, as psychological scientists call them, were what conveyed an important discovery in the science of genetics to Nobel laureate Barbara McClintock, the melody of a Beatles ballad to Paul McCartney, and an understanding of the cause of human suffering to the Buddha. But these moments of clarity are not given only to the famous. Anyone can have them. In The Eureka Factor, John Kounios and Mark Beeman explain how insights arise and what the scientific research says about stimulating more of them. They discuss how various conditions affect the likelihood of your having an insight, when insight is helpful and when deliberate methodical thought is better suited to a task, what the relationship is between insight and intuition, and how the brain’s right hemisphere contributes to creative thought. Written in a lively, engaging style, this book goes beyond scientific principles to offer productive techniques for realizing your creative potential—at home and at work. The authors provide compelling anecdotes to illustrate how eureka experiences can be a key factor in your life. Attend a dinner party with Christopher Columbus to learn why we need insights. Go to a baseball game with the director of a classic Disney Pixar movie to learn about one important type of aha moment. Observe the behind-the-scenes arrangements for an Elvis Presley concert to learn why the timing of insights is crucial. Accessible and compelling, The Eureka Factor is a fascinating look at the human brain and its seemingly infinite capacity to surprise us. Praise for The Eureka Factor “Delicious . . . In The Eureka Factor, neuroscientists John Kounios and Mark Beeman give many other examples of [a] kind of lightning bolt of insight, but back this up with the latest brain-imaging research.”—Newsweek “An incredible accomplishment . . . [The Eureka Factor] is not just a chronicle of the journey that numerous scientists (including the authors) have taken to examine insight but is also a fascinating guide to how advances in science are made in general. Messrs. Kounios and Beeman examine how a parade of clever experiments can be designed to answer specific questions and rule out alternative possibilities. . . . Wonderful ideas appear as if out of nowhere—and we are delighted.”—The Wall Street Journal “An excellent title for those interested in neuroscience or creativity . . . The writing is engaging and readable, mixing stories of famous perceptions with explanations of how such revelations happen.”—Library Journal (starred review) “A lively and accessible ‘brain’ book with wide appeal.”—Booklist “[An] ingenious, thoughtful update on how the mind works.”—Kirkus Reviews “The Eureka Factor presents a fascinating and illuminating account of the creative process and how to foster it.”—James J. Heckman, Nobel laureate in economics From the Hardcover edition.

Who Built That

Awe-Inspiring Stories of American Tinkerpreneurs

Author: Michelle Malkin

Publisher: Simon and Schuster

ISBN: 1476784949

Category: Biography & Autobiography

Page: 336

View: 3672

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The firebrand conservative columnist and best-selling author of In Defense of Internment shares lesser-known stories about inventors who have shaped American technological progress through the innovation of everyday objects, from bottle caps to bridge cables.

Get Well Soon

History's Worst Plagues and the Heroes Who Fought Them

Author: Jennifer Wright

Publisher: Henry Holt

ISBN: 1627797467

Category: History

Page: 336

View: 2447

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"A humorous book about history's worst plagues from the Antonine Plague, to leprosy, to polio and the heroes who fought them In 1518, in a small town in France, Frau Troffea began dancing and didn't stop. She danced herself to her death six days later, and soon thirty-four more villagers joined her. Then more. In a month more than 400 people had died from the mysterious dancing plague. In late-nineteenth-century England an eccentric gentleman founded the No Nose Club in his gracious townhome a social club for those who had lost their noses, and other body parts, to the plague of syphilis for which there was then no cure. And in turn-of-the-century New York, an Irish cook caused two lethal outbreaks of typhoid fever, a case that transformed her into the notorious Typhoid Mary and led to historic medical breakthroughs. Throughout time, humans have been terrified and fascinated by the plagues they've suffered from. Get Well Soon delivers the gruesome, morbid details of some of the worst plagues in human history, as well as stories of the heroic figures who fought to ease their suffering. With her signature mix of in-depth research and upbeat storytelling, and not a little dark humor, Jennifer Wright explores history's most gripping and deadly outbreaks."--

GoatMan

How I Took a Holiday from Being Human

Author: Thomas Thwaites

Publisher: Chronicle Books

ISBN: 1616894938

Category: Biography & Autobiography

Page: 208

View: 7977

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The dazzling success of The Toaster Project, including TV appearances and an international book tour, leaves Thomas Thwaites in a slump. His friends increasingly behave like adults, while Thwaites still lives at home, "stuck in a big, dark hole." Luckily, a research grant offers the perfect out: a chance to take a holiday from the complications of being human—by transforming himself into a goat. What ensues is a hilarious and surreal journey through engineering, design, and psychology, as Thwaites interviews neuroscientists, animal behaviorists, prosthetists, goat sanctuary workers, and goatherds. From this, he builds a goat exoskeleton—artificial legs, helmet, chest protector, raincoat from his mum, and a prosthetic goat stomach to digest grass (with help from a pressure cooker and campfire)—before setting off across the Alps on four legs with a herd of his fellow creatures. Will he make it? Do Thwaites and his readers discover what it truly means to be human? GoatMan tells all in Thwaites's inimitable style, which NPR extols as "a laugh-out- loud-funny but thoughtful guide through his own adventures."

Middlesex

Author: Jeffrey Eugenides

Publisher: Vintage Canada

ISBN: 0307401944

Category: Fiction

Page: 544

View: 5589

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Spanning eight decades and chronicling the wild ride of a Greek-American family through the vicissitudes of the twentieth century, Jeffrey Eugenides’ witty, exuberant novel on one level tells a traditional story about three generations of a fantastic, absurd, lovable immigrant family -- blessed and cursed with generous doses of tragedy and high comedy. But there’s a provocative twist. Cal, the narrator -- also Callie -- is a hermaphrodite. And the explanation for this takes us spooling back in time, through a breathtaking review of the twentieth century, to 1922, when the Turks sacked Smyrna and Callie’s grandparents fled for their lives. Back to a tiny village in Asia Minor where two lovers, and one rare genetic mutation, set our narrator’s life in motion. Middlesex is a grand, utterly original fable of crossed bloodlines, the intricacies of gender, and the deep, untidy promptings of desire. It’s a brilliant exploration of divided people, divided families, divided cities and nations -- the connected halves that make up ourselves and our world. Justly acclaimed when it was released in Fall 2002, it announces the arrival of a major writer for our times. From the Hardcover edition.

Nasty Women

Feminism, Resistance, and Revolution in Trump's America

Author: Samhita Mukhopadhyay,Kate Harding

Publisher: Picador USA

ISBN: 1250155509

Category: Literary Collections

Page: 256

View: 9859

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Twenty-Three Leading Feminist Writers on Protest and Solidarity When 53 percent of white women voted for Donald Trump and 94 percent of black women voted for Hillary Clinton, how can women unite in Trump’s America? Nasty Women includes inspiring essays from a diverse group of talented women writers who seek to provide a broad look at how we got here and what we need to do to move forward. Featuring essays by REBECCA SOLNIT on Trump and his “misogyny army,” CHERYL STRAYED on grappling with the aftermath of Hillary Clinton’s loss, SARAH HEPOLA on resisting the urge to drink after the election, NICOLE CHUNG on family and friends who support Trump, KATHA POLLITT on the state of reproductive rights and what we do next, JILL FILIPOVIC on Trump’s policies and the life of a young woman in West Africa, SAMANTHA IRBY on racism and living as a queer black woman in rural America, RANDA JARRAR on traveling across the country as a queer Muslim American, SARAH HOLLENBECK on Trump’s cruelty toward the disabled, MEREDITH TALUSAN on feminism and the transgender community, and SARAH JAFFE on the labor movement and active and effective resistance, among others.

Ingenious Patents

Bubble Wrap, Barbed Wire, Bionic Eyes, and Other Pioneering Inventions

Author: Ben Ikenson,Jay Bennett

Publisher: Black Dog & Leventhal

ISBN: 0316438480

Category: Technology & Engineering

Page: 288

View: 7430

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For the curious and the creators, Ingenious Patents tells the fascinating history of the inventors and their creations that have changed our world. Discover some of the most innovative of the 6.5 million patents that the U.S. Patent and Trademark Office has granted since Thomas Jefferson issued the first one in 1790. Revised and reformatted from the original 2004 edition, Ingenious Patents presents each device along with background about the inventor, interesting sidebars and history, and an excerpt from the original patent application. Author Jay Bennet has also written 15 new entries, everything from iPhones to 3G wireless to CRISPR gene editing. Liberally sprinkled throughout are patent diagrams created by the inventors annotated to show exactly how each item works. Entries include creative commercial successes in fields as diverse as medicine, aeronautics, computing, agriculture, and consumer goods. Readers are certain to find a topic of interest here, whether it is the history behind the patent for a Pez dispenser, cathode ray tube, kitty litter, DNA fingerprinting, or the design of a Fender Stratocaster guitar.

Dealing with Difficult Customers

How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

Author: Noah Fleming,Shawn Veltman

Publisher: Red Wheel/Weiser

ISBN: 1632658895

Category: Business & Economics

Page: 240

View: 4366

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Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.

White Trash

The 400-year Untold History of Class in America

Author: Nancy Isenberg

Publisher: Penguin

ISBN: 0670785970

Category: History

Page: 460

View: 9011

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"A history of the class system in America from the colonial era to the present illuminates the crucial legacy of the underprivileged white demographic, citing the pivotal contributions of lower-class white workers in wartime, social policy, and the rise of the Republican Party"--NoveList.

Bedtime and Other Stories from the President's Guest House

Author: Benedicte Valentiner

Publisher: N.A

ISBN: 9780983576006

Category: Biography & Autobiography

Page: 400

View: 4268

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Benedicte Valentiner invites the reader behind the scenes of one of the world's most prestigious official guest houses: the historic, charming, and beautiful Blair House, across from the White House. For more than thirteen years Mrs. V hosted Chiefs of State and Heads of Government during their official visits with Presidents Ronald Reagan, George H. W. Bush, Bill Clinton, and George W. Bush. Her anecdotes about the world's most powerful leaders are revealing, entertaining, and dramatic; we are present when George H. W. Bush plays with his grandchildren, when an inebriated Boris Yeltsin is discovered wandering through Blair House, and when the Togo delegation's luggage reveals a smoked monkey, an enormous lizard, and giant cockroaches. Mrs. V also writes about the year spent in raptor research in Iran, about weaving in Mexico, and how she very early decided on the career which led her to one of the world's most prestigious hospitality positions. PROLOGUE On the first night of Boris Yeltsin s?visit in September 1994 our two security officers on duty got a bigger adventure than they could ever have imagined. At about 12:30 am Officers Paul Besett and Michael Cooney saw on their computer screen an astonishing sight. Clad but sparsely, having forgotten to put on his pajamas, the mighty President of the Russian Federation was briefly dressed as he negotiated the back stairs with the certainty of a person who had a directional problem. He was stoned out of his skull and he was almost naked. Our security officers were glued to the computer screen. At the bottom of the circular emergency staircase going from the dressing room in the Primary Suite and leading to the New Executive Office building s garage, they saw Boris Yeltsin trying to open the garage door and nearly jumping out of his briefs from fright as it gave off a loud signal. Then the security officers lost him on the screen. Frantically they called the USSS Command Post to alert them that their man was loose in the house. And when they turned away from the screen they had another shock. There was Boris Yeltsin in the flesh and such a lot of it too holding on for dear life to the door frame of their office. Without a word, he bowed gravely to them and staggered out, rolling around the corner into the Leslie Coffelt Room. This room, named for the security guard who gave his life defending President Harry S Truman during an assassination attempt by Puerto Rican Nationalists on November 1, 1950, was set aside as a down-room for the Metropolitan Police and USSS uniformed police so that during their strenuous and long hours protecting our visitors they could come in out of the cold and refresh themselves. During that particular night there were thirty sitting around when Yeltsin turned up. There is a drunken Russian in here, someone casually said to which another one replied: This is not a drunken Russian. It s B o r i s Y e l t s i n!