India Calling

An Intimate Portrait of a Nation's Remaking

Author: Anand Giridharadas

Publisher: Macmillan

ISBN: 9781429950626

Category: Social Science

Page: 288

View: 3161

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Reversing his parents' immigrant path, a young American-born writer returns to India and discovers an old country making itself new Anand Giridharadas sensed something was afoot as his plane from America prepared to land in Bombay. An elderly passenger looked at him and said, "We're all trying to go that way," pointing to the rear. "You, you're going this way?" Giridharadas was returning to the land of his ancestors, amid an unlikely economic boom. But he was interested less in its gold rush than in its cultural upheaval, as a new generation has sought to reconcile old traditions and customs with new ambitions and dreams. In India Calling, Giridharadas brings to life the people and the dilemmas of India today, through the prism of his émigré family history and his childhood memories of India. He introduces us to entrepreneurs, radicals, industrialists, and religious seekers, but, most of all, to Indian families. He shows how parents and children, husbands and wives, cousins and siblings are reinventing relationships, bending the meaning of Indianness, and enduring the pangs of the old birthing the new. Through their stories, and his own, he paints an intimate portrait of a country becoming modern while striving to remain itself.

India Calling

The Memories of Cornelia Sorabji

Author: Cornelia Sorabji,Elleke Boehmer,Naella Grew

Publisher: Nottingham Trent Univ

ISBN: 9781842330777

Category: Biography & Autobiography

Page: 205

View: 7148

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Cornelia Sorabji (1866-1954), the pioneering Indian lawyer and woman of letters, spent her life in a long struggle to open public institutions to women in India. She was the first woman to graduate from Bombay University and the first to be granted a B.C.L. degree from the University of Oxford. She worked for many years in Imperial India as ladies' legal advisor, representing women 'behind the veil'. Parsee by background, yet 'brought up English', an imperial civil servant mistreated by the imperial bureaucracy, a pro-woman non-feminist, Cornelia Sorabji embodied some of the most powerful contradictions of empire of her time. This is her story. -- book cover.

Himalaya Calling

The Origins of China and India

Author: Chung Tan

Publisher: World Scientific

ISBN: 1938134613

Category: History

Page: 404

View: 557

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Himalaya Calling: The Origins of China and India will take the reader through a journey through the periods of time and places starting from the beginning of civilization from the Himalayas and extending into the Himalaya Sphere. The chapters in the book enable the reader to view the dynamics of China and India from the geo-civilizational paradigm of the Himalaya Sphere. Among the other new concepts introduced is a new understanding of the Buddhist tryst with China's developing process as a super-state and the interaction of the dynamics of ‘wandering ascetics’ from India and ‘householder’ in China. It conveys the message of two ‘civilization-states’ as akin to oases in the desert of modern ‘nation-states’ and advocates the Indian spiritual goal of ‘Vasudhaiva kutumbakam’ (the whole world is one single family) and the Chinese spiritual goal of ‘tianxia datong 天下大同’ (grand harmony all-under-Heaven). The book is a must-read for all the leaders and policy makers of China and India. It is a culmination of decades of learning by the author who has lived in both the countries. The reader will begin to understand the shared origins of China and India and how the civilizations have been linked through the ages. The book is timely as it coincides with the commemoration of the diamond jubilee (50th anniversary) of the Panchsheel (Five Principles of Peaceful Coexistence) in 2014. Contents:ForewordPrefaceIntroductionThe 'Himalaya Sphere' Lives in the Spirit of China and IndiaCivilization Twins Grew Side by SideCivilization and State in China-India Relations'Himalaya Sphere' into Universal Prosperity Readership: Policy makers, historians, leaders in China and India and anyone interested in knowing more about China and India. Keywords:Civilization;China;India;Origins of Civilization;Civilization States;Civilization Twins;Himalaya;Cultural Affinity;Chindia; BuddhismKey Features:No other book in the market that fundamentally offers fresh perspective on understanding of China and IndiaEnables the reader to view the dynamics of China and India from the geo-civilizational paradigm of the Himalaya SphereAdvocates the Indian spiritual goal of 'Vasudhaiva kutumbakam' (the whole world is one single family)and the Chinese spiritual goal of 'tianxia datong 天下大同' (grand harmony all-under-Heaven)

The Cuckoo's Calling

Author: Robert Galbraith

Publisher: Mulholland Books

ISBN: 0316206865

Category: Fiction

Page: 464

View: 1924

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A brilliant debut mystery in a classic vein: Detective Cormoran Strike investigates a supermodel's suicide. After losing his leg to a land mine in Afghanistan, Cormoran Strike is barely scraping by as a private investigator. Strike is down to one client, and creditors are calling. He has also just broken up with his longtime girlfriend and is living in his office. Then John Bristow walks through his door with an amazing story: His sister, thelegendary supermodel Lula Landry, known to her friends as the Cuckoo, famously fell to her death a few months earlier. The police ruled it a suicide, but John refuses to believe that. The case plunges Strike into the world of multimillionaire beauties, rock-star boyfriends, and desperate designers, and it introduces him to every variety of pleasure, enticement, seduction, and delusion known to man. You may think you know detectives, but you've never met one quite like Strike. You may think you know about the wealthy and famous, but you've never seen them under an investigation like this. Introducing Cormoran Strike, this is the acclaimed first crime novel by J.K. Rowling, writing under the pseudonym Robert Galbraith.

No More Cold Calling(TM)

The Breakthrough System That Will Leave Your Competition in the Dust

Author: Joanne S. Black

Publisher: Business Plus

ISBN: 0446562173

Category: Business & Economics

Page: 226

View: 5481

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Cold calling is one of the most awkward -- and unsuccessful -- ways to obtain clients in business. Now Joanne S. Black shares her proven 5-step Referral Selling system, so no businessperson ever has to make a cold call again. In this unique and practical guide, Black offers a tutorial on how to differentiate your business from your competitors, make favorable impressions on current clients so they'll refer their acquaintances, and set a "hook" that will leave them wanting more. NO MORE COLD CALLING provides selling scripts, presentation techniques, troubleshooting advice, and a host of helpful insights to increase any sales force's productivity.

Skype Hacks

Tips & Tools for Cheap, Fun, Innovative Phone Service

Author: Andrew Sheppard

Publisher: "O'Reilly Media, Inc."

ISBN: 0596101899

Category: Computers

Page: 320

View: 6738

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"Tips & tools for cheap, fun, innovative phone service"--Cover.

The True American: Murder and Mercy in Texas

Author: Anand Giridharadas

Publisher: W. W. Norton & Company

ISBN: 0393239500

Category: Social Science

Page: 336

View: 2652

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Describes how a Bangladeshi immigrant, shot in the Dallas mini mart where he worked in the days after September 11 in a revenge crime, forgives his assailant and petitions the State of Texas to spare his attacker the death penalty. 20,000 first printing.

Your Call Is (Not That) Important to Us

Customer Service and What It Reveals About Our World and Our Lives

Author: Emily Yellin

Publisher: Simon and Schuster

ISBN: 1416594574

Category: Business & Economics

Page: 320

View: 9859

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Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

The Calling of History

Sir Jadunath Sarkar and His Empire of Truth

Author: Dipesh Chakrabarty

Publisher: University of Chicago Press

ISBN: 0226100456

Category: Biography & Autobiography

Page: 304

View: 2371

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Dipesh Chakrabarty s eagerly anticipated book examines the politics of history through the careerand in many ways tragic fateof the distinguished historian Sir Jadunath Sarkar (1870-1957). One of the most important scholars in India during the first half of the twentieth century, Sarkar was knighted in 1929 and is still the only Indian historian to have ever been elected an Honorary Fellow of the American Historical Association. He was a universalizing and scientific historian, highly influential during much of his career, but, by the end of his lifetime, he became marginalized by the history establishment in India. History, Chakrabarty writes, sometimes plays truant with historians: by the 1970swhen Chakrabarty himself was a novice historianSarkar was almost completely forgotten. Through Sarkar s story, Chakrabarty explores the role of historical scholarship in India s colonial modernity and throws new light on the ways that postcolonial Indian historians embraced a more partisan idea of truth in the name of democratic and anti-colonial politics."

Working the Night Shift

Women in India’s Call Center Industry

Author: Reena Patel

Publisher: Stanford University Press

ISBN: 0804775508

Category: Social Science

Page: 208

View: 1903

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Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and facebook group.

India Calling

A Decade of Perceptions

Author: Sando Shaw

Publisher: N.A

ISBN: 9780615419855

Category:

Page: N.A

View: 9896

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Cultural, spiritual, social exploration of contemporary India

Women, Identity and India's Call Centre Industry

Author: J.K. Tina Basi

Publisher: Routledge

ISBN: 1134016352

Category: Political Science

Page: 232

View: 9564

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This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India’s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers and the role of women’s participation in the global labour market. The author uses social, cultural, and historical factors to create a framework for examining the processes of identity construction. Within this framework, the book explores the impact of the call centre labour process on the social landscape of urban centres in India and the way in which this has impacted upon transformations and shifts in society with relation to gendered, sexual, and generational relationships. Highlighting the significance of identity in a globalised world, the author argues that identity acts as one of the most powerful constructs in transforming global ‘scapes’ and flows of culture and economics. This book will be of interest to academics working on South Asia, gender and labour studies and issues of globalization, identity and social change.

Debating Race in Contemporary India

Author: Duncan McDuie-Ra

Publisher: Springer

ISBN: 1137538988

Category: Social Science

Page: 136

View: 1967

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Race debates have become more frequent at the national level, and the response to racism in the media and by politicians has shifted from denial to acknowledgment to action. Focusing on the experiences of communities from India's Northeast borderland, the author explores the dynamics of race debates in contemporary India.

Gandhi Before India

Author: Ramachandra Guha

Publisher: Vintage

ISBN: 038553230X

Category: Biography & Autobiography

Page: 688

View: 2159

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Here is the first volume of a magisterial biography of Mohandas Gandhi that gives us the most illuminating portrait we have had of the life, the work and the historical context of one of the most abidingly influential—and controversial—men in modern history. Ramachandra Guha—hailed by Time as “Indian democracy’s preeminent chronicler”—takes us from Gandhi’s birth in 1869 through his upbringing in Gujarat, his two years as a student in London and his two decades as a lawyer and community organizer in South Africa. Guha has uncovered myriad previously untapped documents, including private papers of Gandhi’s contemporaries and co-workers; contemporary newspapers and court documents; the writings of Gandhi’s children; and secret files kept by British Empire functionaries. Using this wealth of material in an exuberant, brilliantly nuanced and detailed narrative, Guha describes the social, political and personal worlds inside of which Gandhi began the journey that would earn him the honorific Mahatma: “Great Soul.” And, more clearly than ever before, he elucidates how Gandhi’s work in South Africa—far from being a mere prelude to his accomplishments in India—was profoundly influential in his evolution as a family man, political thinker, social reformer and, ultimately, beloved leader. In 1893, when Gandhi set sail for South Africa, he was a twenty-three-year-old lawyer who had failed to establish himself in India. In this remarkable biography, the author makes clear the fundamental ways in which Gandhi’s ideas were shaped before his return to India in 1915. It was during his years in England and South Africa, Guha shows us, that Gandhi came to understand the nature of imperialism and racism; and in South Africa that he forged the philosophy and techniques that would undermine and eventually overthrow the British Raj. Gandhi Before India gives us equally vivid portraits of the man and the world he lived in: a world of sharp contrasts among the coastal culture of his birthplace, High Victorian London, and colonial South Africa. It explores in abundant detail Gandhi’s experiments with dissident cults such as the Tolstoyans; his friendships with radical Jews, heterodox Christians and devout Muslims; his enmities and rivalries; and his often overlooked failures as a husband and father. It tells the dramatic, profoundly moving story of how Gandhi inspired the devotion of thousands of followers in South Africa as he mobilized a cross-class and inter-religious coalition, pledged to non-violence in their battle against a brutally racist regime. Researched with unequaled depth and breadth, and written with extraordinary grace and clarity, Gandhi Before India is, on every level, fully commensurate with its subject. It will radically alter our understanding and appreciation of twentieth-century India’s greatest man. From the Hardcover edition.

One Night at the Call Center

A Novel

Author: Chetan Bhagat

Publisher: Ballantine Books

ISBN: 9780307489081

Category: Fiction

Page: 320

View: 732

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Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice. From the Trade Paperback edition.

An Inspector Calls

Author: J. B. Priestley

Publisher: Heinemann

ISBN: 9780435232825

Category: English drama

Page: 79

View: 956

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The Heinemann Plays series offers contemporary drama and classic plays in durable classroom editions. In this play an inspector interrupts a party to investigate a girl's suicide, and implicates each of the party-makers in her death.